FAQ

Welcome to RODEKANO's Frequently Asked Questions page! We hope that these questions and answers will help you better understand our shopping process and services. If you have any other questions, feel free to contact us!

1. Do I need to register as a member to shop?

No need! At RODEKANO, you can choose to shop without registering as a member, so you can easily browse and purchase your favorite items. However, if you register as a member, you will be able to subscribe to our special offers and get timely access to the latest promotions and exclusive deals.

2. What are the benefits of registering as a member?

After registering as a member, you will enjoy the following benefits:

• Subscribe to our offers and be the first to get promotions and special discounts.
• Save your shopping history and favorite products for your next purchase.
• Enjoy exclusive member events and offers.

3. How to place an order?

Placing an order is very simple! Please follow the steps below:

1. Browse our products and select your favorite items.
2. Select the right size and quantity and click “Add to Cart”.
3. On the shopping cart page, confirm your order information and click “Checkout”.
4. Follow the instructions to fill in the shipping address and payment information to complete the order. 4.

4. Can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has entered the shipping process, it may not be possible to change or cancel it.

5. How do I pay for my order?

We accept a variety of payment methods, including credit cards, debit cards, and electronic payments. You can choose the payment method that suits you on the checkout page.

6. What are the shipping charges?

Shipping costs vary depending on the delivery method and delivery location you choose. You can check the shipping cost on the checkout page.

7. How long will it take to receive my order?

The delivery time of your order depends on your shipping address and chosen delivery method. Typically, standard delivery takes 3-7 business days. We will try to ensure that your order arrives as soon as possible.

8. What if I am not happy with my purchase?

We want you to be happy with your purchase. If you are not satisfied with an item, you can request a return or exchange within 7 days of receiving the item. Please ensure that the item is unused and in its original packaging. A detailed return policy can be found on our Returns & Exchanges page.

9. How do I contact customer service?

If you have any further questions, please feel free to contact our customer service team via email at support@rodekano.com or use the contact form on our website. We will get back to you as soon as possible!