RODEKANO

Privacy Policy

Thank you for visiting RODEKANO! We take your privacy seriously and are committed to protecting the personal information you provide when using our website. Please read the following privacy policy carefully to understand how we collect, use, and protect your information.

1. Information Collection

We collect personal information from you when you visit our website, register for an account, place an order, or contact us. This information may include, but is not limited to:

Name: for processing your order and confirmations.
Email address: for sending order confirmations, shipping notifications, and related information.
Phone number: used to provide customer support or to contact you when necessary.
Delivery address: for delivery of your order.
Payment Information: to process your transaction, including credit card information and billing address.

2. Use of Information

We collect information about you primarily for the following purposes:

Order Processing: to ensure accurate processing of your order and payment.
Customer Service: to respond to your inquiries, and process refund or return requests.
Marketing communications: to send you emails about new products, promotions, and special offers where you have given your consent.
Website Improvement: Analyzing user behavior to improve our website and services.

3. Information Sharing

We promise not to sell or rent your personal information to any third party. We may share your information in the following circumstances:

Service Providers: To share your information with third-party service providers (such as logistics companies and payment processing companies) to fulfill order processing and delivery.
Legal Requirements: Your information may be disclosed when required by law or to protect our rights, property, or safety.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may become part of the transaction.

4. Data Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and periodic security audits. However, any online transmission has its risks and we cannot guarantee the absolute security of data.

5. Rights under the GDPR

For users located in the EU, you have the following rights under the EU General Data Protection Regulation (GDPR):

Right of access: you have the right to request access to a copy of the personal data we hold about you.
Right to rectification: you have the right to ask us to correct personal data that is inaccurate or incomplete.
Right to erasure: You have the right to ask us to erase your data in certain circumstances (e.g. when the data is no longer necessary).
Right to restriction of processing: You have the right to ask us to restrict the processing of your data.
Right to data portability: You have the right to obtain access to the personal data you have provided to us and to transfer it to another data controller.
Right to object: You have the right to object to our processing of your data at any time.

To exercise these rights, please contact us by the following means:

Email: support@rodekano.com

6. Children's privacy

RODEKANO does not provide services to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will delete the relevant data immediately.

7. International data transfer

As RODEKANO caters to customers in Europe, the United States, and other overseas locations, your data may be processed outside of your country of residence. We will ensure that the cross-border transfer of your data complies with the relevant legal regulations and that the necessary security measures are taken.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and we recommend that you check back regularly to keep up to date with our Privacy Policy.

9. Contacting us

If you have any questions or concerns about our privacy policy, please feel free to contact us: