Refund Policy

At RODEKANO, we are committed to providing you with a quality shopping experience. To ensure your satisfaction, we have established an unambiguous return and refund policy. Please read the following carefully to understand the terms and conditions.

1. Returns and Refunds Applicable Circumstances

You can apply for returns and refunds under the following circumstances:

• The merchandise is defective or damaged upon receipt.
• The merchandise does not match what you chose when you placed the order (e.g., wrong size, wrong color).
• You are not satisfied with your purchase and meet our return conditions.

2. Period for return

Please make your return request within 7 days of receiving the item. Requests made after this period may not be processed.

3. Steps to be taken by the user

To request a return, please follow the steps below:

1. Contact our customer service team via email at support@rodekano.com stating the reason for your return.
2. Provide your order number and relevant information so that we can process your request quickly.
3. Upon receipt of the return confirmation, please send the item(s) back to our designated address along with the original packaging.

4. Refund Processing Time

Your refund will be processed within 7 business days once we have received the returned item and confirmed that it is eligible for return. The refund will be credited back to the account you used to make the payment.

5. Postage

• Returns due to defective products or incorrect shipment: If the product is defective or does not match what you ordered, RODEKANO will bear the return postage and related customs duties. Please keep the proof of mailing when you return the goods so that we can check it.
• Returns due to personal reasons: If you request to return an item due to personal reasons (e.g., you don't like it, you made a wrong choice, etc.), you will be responsible for the postage and return handling fees.

6. Precautions

• All returned items must be in unused condition and retain the original packaging and tags.
• We reserve the right to refuse refunds for items that do not meet the return conditions.
• RODEKANO reserves the right to update this refund policy at any time. Any changes will be posted on this page and we recommend that you check back periodically for the latest policy.

7. Contact Us

Thank you for choosing RODEKANO, we are committed to providing you with excellent service and a satisfactory shopping experience! If you have any questions or need further assistance during the return and refund process, please feel free to contact us at support@rodekano.com