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Shipping Policy
Thank you for choosing RODEKANO! We are committed to providing you with a seamless shopping experience. Please read the following shipping policy carefully to understand our shipping practices and details.
1. Order Processing Time
All orders will be processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email containing tracking information.
2. Shipping Information
The following table outlines the shipping methods, estimated delivery times, and corresponding shipping fees (in USD):
| stination | Shipping Method | Estimated Delivery Time | Shipping Fee (USD) |
| United States | Standard Mail | 7-14 calendar days | Free for orders over $50, otherwise $10 |
| 3-5 business days | $20 | ||
| Europe | Standard Mail | 10-20 calendar days | Free for orders over $60, otherwise $15 |
| 5-10 business days | $25 | ||
| Australia | Standard Mail | 10-20 calendar days | Free for orders over $50, otherwise $15 |
| 5-10 business days | $30 | ||
| Japan | Standard Mail | 10-20 calendar days | Free for orders over $50, otherwise $15 |
| 5-10 business days | $30 | ||
| Canada | Standard Mail | 10-20 calendar days | Free for orders over $50, otherwise $15 |
| 5-10 business days | $30 |
3. Shipping Availability
| Available Markets | Unavailable Markets |
| United States | Certain Middle Eastern countries (e.g., Yemen, Syria) |
| Europe (including the UK, Germany, France, Italy, Spain, etc.) | Certain African countries (e.g., Somalia, South Sudan) |
| Australia | Russia |
| Japan | Certain South American countries (e.g., Venezuela, Cuba) |
| Canada | |
| New Zealand | |
| Singapore | |
| South Korea |
4. Free Shipping Policy
Free shipping is available for international orders when the following conditions are met:
- United States: Free shipping for orders over $50.
- Europe: Free shipping for orders over $60.
- Australia, Japan, Canada, and other markets: Free shipping for orders over $50.
5. Customs Duties
- For international orders, customs duties and associated fees are the responsibility of the customer. RODEKANO is not liable for any duties or taxes imposed by the destination country.
- If a refund is requested due to quality issues, RODEKANO will cover the associated costs; however, for personal reasons (e.g., change of mind, incorrect choice), the return shipping cost will be borne by the customer.
6. Important Notes
- Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or lost packages. RODEKANO is not responsible for shipping issues resulting from incorrect addresses.
- Shipping Delays: While we strive to meet the estimated delivery times, external factors such as customs clearance may cause unexpected delays. RODEKANO is not responsible for these delays.
- Tracking Orders: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment status.
- Contact Us: If you have any questions or concerns regarding your order or shipping, please reach out to us via email.
7. Customer Support
If you encounter any issues during the shipping process or have questions regarding your order, please contact us:
Email: support@rodekano.com
8. Policy Updates
RODEKANO reserves the right to update this shipping policy at any time. Any changes will be reflected on this page, and we recommend checking periodically for the latest information.
Thank you for choosing RODEKANO! We look forward to providing you with excellent service and a satisfying shopping experience!
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